Communication Skills: Do You Speak the Same Language?

by David Patmore February 15, 2012

Are you able to get your message across to people, be it verbal or written or do you find that sometimes it is a struggle? Without effective communication, a message can turn into an error or misunderstanding and can be really frustrating.  Ultimately, if we don’t commit to continually improving our communication skills, it can [...]

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Communication Barriers Defusing Charges – Part 3

by David Patmore May 19, 2010

Press play to begin streaming the audio [Audio clip: view full post to listen] Or download by clicking the link below: Defusing Charges In this third and final audio on the concept of charges we look at how to defuse a charge.  Once again if you haven’t listened to the two previous audios in this series [...]

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Communication Barriers – Identifying Charges Part 2

by David Patmore April 28, 2010

Press play to begin streaming the audio [Audio clip: view full post to listen] Or download by clicking the link below: Identifying Charges In this second audio we explore some of the key areas to help identify  when a charge exists.   As charges operate at a deeper sub conscious level and may not always be [...]

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Communication Barriers -The Concept of Charges Part 1

by David Patmore March 30, 2010

Press play to begin streaming the audio [Audio clip: view full post to listen] Or download by clicking the link below: Communication Barriers The Concept of Charges Have you ever had difficulty communicating with someone, or just feel the relationship is more like working with sandpaper that rubs you up the wrong way? What about [...]

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Assertiveness Training – Learn How to Say ‘No’ and Mean it!

by David Patmore July 31, 2009

One of the more difficult communication techniques people can struggle with is the ability to say no and mean it, particularly when people won’t take no for an answer.  Whether we are in a leadership role, dealing with colleagues or clients or even in our personal relationships, no can be one of the most powerful [...]

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Do You Want To Be More Assertive? (Part 2)

by David Patmore July 28, 2009

In this article we are going to look at ways to ‘Get Your Ideas Across Without Being Pushy.’ Pushy or Influential? The big misunderstanding with increasing our ability to be more assertive is that we have to mirror other people who perhaps come across as more vocally dominating .  The reality is, that is the [...]

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Do You Want More Powerful Assertiveness Skills? (Part 1)

by David Patmore July 20, 2009

Do you think that people take advantage of you because you cannot say ‘no’ to them? Do you feel that you are being neglected by others and don’t get what you want? Perhaps you find it difficult to voice your thoughts or ideas when you’re in a meeting? One of the big questions I constantly [...]

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How’s Your Communication Skills? …Are You Listening or Just Waiting For Your Turn To Talk?

by David Patmore July 17, 2009

How many times do you come across a situation where you feel like shaking the other person because he or she is not listening to you? Well it is fairly common situation where people do not listen because listening is a skill you need to develop! Hearing is a physical phenomenon but listening is one [...]

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Do You Know How To Say NO? – ABC Interview

by David Patmore July 13, 2009

Press play to begin streaming the audio [Audio clip: view full post to listen] Learning how to say ‘NO’ is difficult for many people.  I did a recent interview for the ABC in SA on How to Say ‘NO’ Effectively.  It is only about a 7 minute listen but has a couple of great ideas [...]

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Top 5 Ways to Improve Customer Service

by David Patmore May 27, 2009

Do you spend enough time focusing on your current customers? While businesses often spend a great deal of time and money on acquiring new customers, it is actually less expensive and more effective to up-sell current customers. Satisfied customers often become repeat customers. So, how can you improve your customer service within your organization? 1. [...]

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